Product Warranty

Outdoor Design Studio, Inc. (herein referred to as ODS) warranties the original purchaser for a period of one (1) year craftsmanship, and “LIFETIME” material integrity, for residential and commercial use from the starting date of shipment.  This warranty covers any defects in the manufacturing and workmanship of the product components. Defect is defined as imperfections that impair the original function of the product.

ODS shall not be liable for any failure, defect or damage resulting from or connected with the following:

• Handling of products after they leave our factory, including any lack of performance or improper performance in any way by the END user. 
• Abnormal use or application of products.
• The application of paint, varnish, or other coating and/or chemical not approved by ODS.
• The application of heat or radiation from an external source such as a barbecue grill, another appliance, or reflection from windows / doors.
• Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products.
• Labor, transportation or assembly costs.
• Assembly of hardware, accessory items or defects caused by their assembly.
• Fading, color change or color match on any variegated profiles or accessories.
• Color change due to weathering that is even and equal when exposed to the same or similar sunlight and other environmental conditions is excluded from the warranty because weathering will cause any colored surface to gradually lighten, darken, chalk or accumulate dirt or stains (the severity of these conditions depends on air quality, the geographic location of the property, and other location conditions over which ODS has no control)
• Damaged cause by but not limited to, weathering, oxidization, mold, fire, use of incompatible accessories, flood, lightning, ice, wind-borne objects, earthquakes, hurricane, sun cyclone, gale, tornado, weather of a catastrophic nature, acts of God, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors).

ODS’s use of Sunbrella fabrics: Sunbrella Factory warranty applies to ODS product application and accessories unless defect and/or damage caused by any items listed above. Customer Specified Fabrics warranty on a case by case basis.

The original purchaser is responsible for providing ODS with the proper documentation needed to determine a resourceful solution to the defect. The original purchaser will be responsible for all shipping costs that may apply if after thirty (30) days from the original purchase date and must be shipped in original packaging. Proper documentation required will include but is not limited to proof of purchase with original receipt, and written explanation of how the defect occurred. Once proper documentation has been evaluated by ODS and defect is found to be within our warranty guidelines the consumer will be notified of our recommended solution. Possible solutions are replacement or repair of defective furniture, replacement or repair of defective component or authorization to have product repaired by a third party. ODS will not be held accountable

for color or pattern variance by any new replacement section or pieces. We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal or lesser value / quality.